{"id":10505,"date":"2023-03-31T11:18:57","date_gmt":"2023-03-31T15:18:57","guid":{"rendered":"https:\/\/www.netreputation.com\/?p=10505"},"modified":"2025-04-06T14:15:46","modified_gmt":"2025-04-06T18:15:46","slug":"how-to-dispute-a-google-review-thats-hurting-your-business","status":"publish","type":"post","link":"https:\/\/www.netreputation.com\/how-to-dispute-a-google-review-thats-hurting-your-business\/","title":{"rendered":"How to Dispute a Google Review That&#8217;s Hurting Your Business"},"content":{"rendered":"<p><strong>Learn how to dispute a Google review and improve your digital presence with our guide.<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">You can think of Google reviews as an online extension of word-of-mouth advertising. These reviews are accessed by millions of people each day.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\"> If you&#8217;ve ever received a negative review, chances are you were devastated.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Like most businesses, your livelihood depends on maintaining a strong customer base loyal to your brand and recommending it to friends. When someone leaves a negative review for whatever reason, it can be difficult to remain professional and calm.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Fortunately, you can dispute Google reviews. If a review is defamatory, you have the right to demand Google remove it from its search results. In fact, not only will Google comply with your request, but they&#8217;ll likely alert the reviewer that their comments are being taken down.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">If the review doesn&#8217;t meet certain criteria\u2014and more often than not, they don&#8217;t\u2014you can ask Google to take it down. If your request is denied, you can appeal the decision by following Google&#8217;s official procedure.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Today, we&#8217;re going over how to dispute Google reviews that are <a href=\"https:\/\/www.netreputation.com\/google-my-business-review-tips-for-success\/\">hurting your business<\/a>.<\/span><\/p>\n\t\t\n\t<!-- form -->\n\t<div class=\"netRepForm 888888\">\n\t\t<h3 style=\"margin: 0 0 20px;color:#37935C;text-align:center;\">Request a Free Consultation<\/h3>\t\n\n\t<script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\nvar gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),document.addEventListener(\"gform\/theme\/scripts_loaded\",function(){gform.themeScriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,themeScriptsLoaded:!1,isFormEditor:()=>\"function\"==typeof 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description_below validation_below'><li id=\"field_14_48\" class=\"gfield gfield--type-honeypot gform_validation_container field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_14_48'>Facebook<\/label><div class='ginput_container'><input name='input_48' id='input_14_48' type='text' value='' autocomplete='new-password'\/><\/div><div class='gfield_description' id='gfield_description_14_48'>This field is for validation purposes and should be left unchanged.<\/div><\/li><li id=\"field_14_40\" class=\"gfield gfield--type-name gfield--input-type-name gfield--width-full gfield_contains_required field_sublabel_hidden_label gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible gname_wrap\"  data-field-class=\"gname_wrap\" ><label class='gfield_label gform-field-label gfield_label_before_complex' >Name<span 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class='ginput_container ginput_container_email'>\n                            <input name='input_4' id='input_14_4' type='email' value='' class='medium'   placeholder='Email Address*' aria-required=\"true\" aria-invalid=\"false\"  \/>\n                        <\/div><\/li><li id=\"field_14_3\" class=\"gfield gfield--type-phone gfield--input-type-phone gf_right_half gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_14_3'>Phone<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_phone'><input name='input_3' id='input_14_3' type='tel' value='' class='medium'  placeholder='Phone Number*' aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/li><li id=\"field_14_5\" class=\"gfield gfield--type-textarea gfield--input-type-textarea aqua-textarea field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_14_5'>Message<\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_5' id='input_14_5' class='textarea medium'    placeholder='Message'  aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/li><li id=\"field_14_41\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gfield--width-full gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><div class='ginput_container ginput_container_text'><input name='input_41' id='input_14_41' type='hidden' class='gform_hidden'  aria-invalid=\"false\" value='' \/><\/div><\/li><li id=\"field_14_42\" class=\"gfield gfield--type-html gfield--input-type-html gfield--width-full concentText gfield_html gfield_html_formatted gfield_no_follows_desc field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  >By Submitting you agree to our <b><a target=\"_blank\" href=\"https:\/\/www.netreputation.com\/terms-of-service\/\">Terms of Service<\/a><\/b> and <b><a target=\"_blank\" href=\"https:\/\/www.netreputation.com\/privacy-policy\/\">Privacy Policy<\/a><\/b><\/li><li id=\"field_14_6\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><input type=\"hidden\" class=\"gform_hidden all_traffic_sources\" id=\"all_traffic_sources\" name=\"input_6\"><\/li><li id=\"field_14_8\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><input 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name=\"input_11\"><\/li><li id=\"field_14_12\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><input type=\"hidden\" class=\"gform_hidden fc_content\" id=\"fc_content\" name=\"input_12\"><\/li><li id=\"field_14_13\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><input type=\"hidden\" class=\"gform_hidden fc_landing\" id=\"fc_landing\" name=\"input_13\"><\/li><li id=\"field_14_14\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><input type=\"hidden\" class=\"gform_hidden fc_medium\" id=\"fc_medium\" name=\"input_14\"><\/li><li id=\"field_14_15\" 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gfield--input-type-hidden gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><input type=\"hidden\" class=\"gform_hidden GA_Client_ID\" id=\"GA_Client_ID\" name=\"input_18\"><\/li><li id=\"field_14_19\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><input type=\"hidden\" class=\"gform_hidden gclid\" id=\"gclid\" name=\"input_19\"><\/li><li id=\"field_14_20\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><input type=\"hidden\" class=\"gform_hidden ip_address\" id=\"ip_address\" name=\"input_20\"><\/li><li id=\"field_14_21\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gform_hidden 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gfield_visibility_visible\"  ><input type=\"hidden\" class=\"gform_hidden latitude\" id=\"latitude\" name=\"input_30\"><\/li><li id=\"field_14_31\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><input type=\"hidden\" class=\"gform_hidden longitude\" id=\"longitude\" name=\"input_31\"><\/li><li id=\"field_14_32\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><input type=\"hidden\" class=\"gform_hidden page_visits\" id=\"page_visits\" name=\"input_32\"><\/li><li id=\"field_14_33\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><input type=\"hidden\" class=\"gform_hidden pages_visited_list\" id=\"pages_visited_list\" name=\"input_33\"><\/li><li id=\"field_14_34\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><div class='ginput_container ginput_container_text'><input name='input_34' id='input_14_34' type='hidden' class='gform_hidden'  aria-invalid=\"false\" value='' \/><\/div><\/li><li id=\"field_14_35\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><input type=\"hidden\" class=\"gform_hidden pages_visited_list\" id=\"pages_visited_list\" name=\"input_35\"><\/li><li id=\"field_14_36\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><input type=\"hidden\" class=\"gform_hidden device\" id=\"device\" name=\"input_36\"><\/li><li id=\"field_14_37\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><input type=\"hidden\" class=\"gform_hidden time_passed\" id=\"time_passed\" name=\"input_37\"><\/li><li id=\"field_14_38\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><input type=\"hidden\" class=\"gform_hidden time_zone\" id=\"time_zone\" name=\"input_38\"><\/li><li id=\"field_14_43\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gfield--width-full gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><div class='ginput_container ginput_container_text'><input name='input_43' id='input_14_43' type='hidden' class='gform_hidden'  aria-invalid=\"false\" value='' \/><\/div><\/li><li id=\"field_14_44\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gfield--width-full gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><div class='ginput_container ginput_container_text'><input name='input_44' id='input_14_44' type='hidden' class='gform_hidden'  aria-invalid=\"false\" value='' \/><\/div><\/li><li id=\"field_14_45\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gfield--width-full gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><div class='ginput_container ginput_container_text'><input name='input_45' id='input_14_45' type='hidden' class='gform_hidden'  aria-invalid=\"false\" value='' \/><\/div><\/li><li id=\"field_14_46\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gfield--width-full gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><div class='ginput_container ginput_container_text'><input name='input_46' id='input_14_46' type='hidden' class='gform_hidden'  aria-invalid=\"false\" value='' \/><\/div><\/li><li id=\"field_14_47\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gfield--width-full gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><div class='ginput_container ginput_container_text'><input name='input_47' id='input_14_47' type='hidden' class='gform_hidden'  aria-invalid=\"false\" value='' \/><\/div><\/li><\/ul><\/div>\n        <div class='gform-footer gform_footer top_label'> <input type=\"submit\" id=\"gform_submit_button_14\" 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<![CDATA[ *\/\n gform.initializeOnLoaded( function() {gformInitSpinner( 14, 'https:\/\/www.netreputation.com\/wp-content\/plugins\/gravityforms\/images\/spinner.svg', true );jQuery('#gform_ajax_frame_14').on('load',function(){var contents = jQuery(this).contents().find('*').html();var is_postback = contents.indexOf('GF_AJAX_POSTBACK') >= 0;if(!is_postback){return;}var form_content = jQuery(this).contents().find('#gform_wrapper_14');var is_confirmation = jQuery(this).contents().find('#gform_confirmation_wrapper_14').length > 0;var is_redirect = contents.indexOf('gformRedirect(){') >= 0;var is_form = form_content.length > 0 && ! is_redirect && ! is_confirmation;var mt = parseInt(jQuery('html').css('margin-top'), 10) + parseInt(jQuery('body').css('margin-top'), 10) + 100;if(is_form){jQuery('#gform_wrapper_14').html(form_content.html());if(form_content.hasClass('gform_validation_error')){jQuery('#gform_wrapper_14').addClass('gform_validation_error');} else 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false;wp.a11y.speak(jQuery('#gform_confirmation_message_14').text());}else{jQuery('#gform_14').append(contents);if(window['gformRedirect']) {gformRedirect();}}jQuery(document).trigger(\"gform_pre_post_render\", [{ formId: \"14\", currentPage: \"current_page\", abort: function() { this.preventDefault(); } }]);        if (event && event.defaultPrevented) {                return;        }        const gformWrapperDiv = document.getElementById( \"gform_wrapper_14\" );        if ( gformWrapperDiv ) {            const visibilitySpan = document.createElement( \"span\" );            visibilitySpan.id = \"gform_visibility_test_14\";            gformWrapperDiv.insertAdjacentElement( \"afterend\", visibilitySpan );        }        const visibilityTestDiv = document.getElementById( \"gform_visibility_test_14\" );        let postRenderFired = false;        function triggerPostRender() {            if ( postRenderFired ) {                return;            }            postRenderFired = true;            gform.core.triggerPostRenderEvents( 14, current_page );            if ( visibilityTestDiv ) {                visibilityTestDiv.parentNode.removeChild( visibilityTestDiv );            }        }        function debounce( func, wait, immediate ) {            var timeout;            return function() {                var context = this, args = arguments;                var later = function() {                    timeout = null;                    if ( !immediate ) func.apply( context, args );                };                var callNow = immediate && !timeout;                clearTimeout( timeout );                timeout = setTimeout( later, wait );                if ( callNow ) func.apply( context, args );            };        }        const debouncedTriggerPostRender = debounce( function() {            triggerPostRender();        }, 200 );        if ( visibilityTestDiv && visibilityTestDiv.offsetParent === null ) {            const observer = new MutationObserver( ( mutations ) => {                mutations.forEach( ( mutation ) => {                    if ( mutation.type === 'attributes' && visibilityTestDiv.offsetParent !== null ) {                        debouncedTriggerPostRender();                        observer.disconnect();                    }                });            });            observer.observe( document.body, {                attributes: true,                childList: false,                subtree: true,                attributeFilter: [ 'style', 'class' ],            });        } else {            triggerPostRender();        }    } );} ); \n\/* ]]> *\/\n<\/script>\n\t<\/div>\n\t\n<h2><strong>First, Why Should You Care About Learning How to Delete a Google Review?<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">Google reviews are incredibly important for online businesses; 90% of consumers read them when doing online research. When you ask customers for feedback (@yourbusiness), you should make sure they feel heard and that their concerns are addressed promptly. If you&#8217;re instead met with silence (and, even worse, an unsatisfactory review), it can leave customers feeling neglected.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p>Negative reviews damage your business brand. They can also erode the trust you&#8217;ve established with your customers. While one negative review may not damage your company&#8217;s prospects, it still represents an immediate threat. Three or more negative reviews, however, can have long-ranging effects that can put your business at risk.<\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Fortunately, there is something you can do about the situation; in fact, Google allows businesses to request that negative reviews be removed from their site.<\/span><\/p>\n<h2><strong>How to Dispute a Google Review That&#8217;s Hurting Your Business<\/strong><\/h2>\n<h3><strong>1. Make sure you&#8217;re logged into your Google account<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">You can access the review causing your business harm by visiting Google Maps and clicking on the three horizontal bars next to your company name. Click on &#8220;write a review.&#8221; If you&#8217;re unhappy with your rating, you can request that it be removed by clicking on the &#8220;more options&#8221; button.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3><strong>2. Identify the negative Google review that needs to be disputed<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">If you&#8217;ve received more than one low rating, make sure you address the most harmful one. Google will allow for one dispute per week; if there are multiple negative Google reviews, you can either leave a rebuttal or create a separate dispute for each.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3><strong>3. Disagree with the fake Google review and provide evidence<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">As a business owner, if you feel that there is no reason why your company deserves such a low rating, now is your chance to set the record straight. Google will accept five lines of text as an argument against the review; make sure to keep it short and concise. If you&#8217;re able to provide evidence (e.g. screenshots of complaints), even better!<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3><strong>4. Agree that the review is accurate<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">If you feel that the bad review is accurate, Google allows for this to be stated as well; however, make sure you communicate your willingness to improve in the future. You can also choose to leave a rebuttal as an agreement with the review but be sure not to sound confrontational.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3><strong>5. Wait for your request to be approved and removed from Google Maps<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">It may take up to 7 days and multiple reviews before you open <a href=\"https:\/\/www.netreputation.com\/how-to-add-a-business-to-google-maps\/\">Google Maps<\/a> and see changes; however, this is well worth it if it means maintaining your company&#8217;s good name with a positive review in place.<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-10511 size-large\" src=\"https:\/\/www.netreputation.com\/wp-content\/uploads\/customer_satisfaction_ratings-1024x603.jpg\" alt=\"Customer satisfaction is critical\" width=\"1024\" height=\"603\" srcset=\"https:\/\/www.netreputation.com\/wp-content\/uploads\/\/customer_satisfaction_ratings-1024x603.jpg 1024w, https:\/\/www.netreputation.com\/wp-content\/uploads\/\/customer_satisfaction_ratings-300x177.jpg 300w, https:\/\/www.netreputation.com\/wp-content\/uploads\/\/customer_satisfaction_ratings-768x452.jpg 768w, https:\/\/www.netreputation.com\/wp-content\/uploads\/\/customer_satisfaction_ratings.jpg 1334w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<p>&nbsp;<\/p>\n<h2><strong>Requesting to Delete Google Reviews Doesn&#8217;t Have to be Overwhelming<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">As you can see, disputing a Google review doesn&#8217;t have to be difficult. Before making the decision to leave multiple reviews, customers should be aware of their power; after all, if they&#8217;re unsatisfied with your company&#8217;s customer service or products, it could end up hurting your business.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">If you&#8217;ve recently received an unfavorable rating (or several), make sure to use this article as a reference when disputing your bad reviews. This guide and our blog posts about <a href=\"https:\/\/www.netreputation.com\/google-review-management\/\">negative review removal<\/a> can help you overcome the challenges associated with bad customer reviews. By gaining an understanding of the review removal process, you&#8217;re empowered to take control of your digital presence.\u00a0<\/span><\/p>\n<h2><strong>Why This is Crucial for Reputation Management<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.netreputation.com\/5-ways-to-fix-my-reputation-online\/\">Online reviews can make or break a business<\/a>; if you&#8217;re met with one that&#8217;s less than positive, it&#8217;s important to handle the situation with maturity and resolve. As helpful as they can be, negative ratings and comments serve as an opportunity for customers to vent their frustrations.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">If your company is not willing to accept negative feedback and improve its customer service or products, your online reviews may end up hurting more than they help. Like any <a href=\"https:\/\/www.netreputation.com\/push-down-negative-google-search-results\/\">negative information<\/a> found in search results, negative reviews influence purchasing decisions on the part of your potential customers. Taking control over the digital narrative can protect your reputation &#8212; and your prospects for business growth.\u00a0<\/span><\/p>\n<h2><strong>Making the Decision to Hire a Reputation Management Expert<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">When you receive a low rating that is causing harm to your company&#8217;s reputation, it can be difficult to remain professional and calm. Fortunately, Google allows companies to dispute negative ratings on their site.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">If you feel that your business is suffering due to your online reviews, <a href=\"https:\/\/www.netreputation.com\/should-you-hire-seo-experts-for-your-business\/\"  data-wpil-monitor-id=\"444\">hiring a reputable reputation management expert<\/a> can help you resolve the problem quickly.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">By <a href=\"https:\/\/www.netreputation.com\/bad-reviews-fix-the-problem-with-online-review-management\/\">resolving any negative feedback<\/a> you&#8217;ve received, you&#8217;re guaranteeing that customers will be satisfied with their experiences and continue to provide valuable insight into their satisfaction levels.<\/span><\/p>\n<h2><strong>What to Do if You Know the Review is Fraudulent?<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">Not all negative feedback is legitimate. This means that there are some instances when a customer&#8217;s review must be removed from Google Maps or disregarded altogether.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">If your business receives an unsavory rating from a customer you know, the best thing to do is request further clarification. If they provide details of their experience and their complaints seem unwarranted, you may want to consider disputing or removing the rating.<\/span><\/p>\n<h2><strong>Can Google Ban Someone for Making a Fake Review?<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">Fraudulent reviews are not tolerated by Google Maps, so you can rest assured knowing that your business&#8217;s online reputation will be safeguarded.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Reputable companies adhere to the guidelines outlined in Google&#8217;s Content Guidelines, which state that businesses should take down any negative ratings if they are &#8220;malicious&#8221; or &#8220;untrue.&#8221; They define false reviews as &#8221; attempts to cast a negative light on a competitor by saying their business is unsafe, unclean or otherwise unacceptable.&#8221;<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Whether or not your customers are trying to get back at you for an event that dates back several years, it&#8217;s important to consider removing their reviews if they fit this description. After all, it&#8217;s possible that some customers may take a business&#8217;s reputation into account before visiting, and a fraudulent review could prevent them from becoming a customer later on.<\/span><\/p>\n<h2><strong>How to Stay Up to Date with What People Are Saying About Your Company<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">In addition to disputing negative reviews, you should be aware of what people are saying about your company online &#8211; both good and bad. This will allow you to improve your products and services for future customers.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">By using social media monitoring, you can gain insight into exactly how customers feel about your company. Some businesses even go so far as to respond to every comment they receive on their social media sites, whether it&#8217;s positive or negative, in an effort to maintain transparency with their followers. Disputing a review should be a last resort action that does not happen often. However, when it comes to the health of your company&#8217;s online reputation, it is always better to be safe than sorry.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Make sure you have good reviews from real people if your company wants to make sure it stays afloat in this business world where almost every website one can think of has a review or rating system attached to it. From hotels, restaurants, and spas, to beauty products and dog care services, you can find hundreds upon thousands of ratings about anything and everything out there on the Internet.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Companies that receive not-so-good reviews need to be aware that customers have the right to say whatever they feel about the company they have used, to either encourage others to use it or stay away from it. However, suppose your business receives a fake review that is not only defaming your name but also hurting your business&#8217; online reputation; you can always dispute it with Google, so things are set right again.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Google has made it easy for companies associated with online businesses to file a case against fake reviews. They have put together clear guidelines, so there are no loopholes for malicious customers to exploit when they want to get back at you for something that happened years ago or lie about their experience with your business to influence possible future customers by being negative about it.<\/span><\/p>\n<h2><strong>How to Settle a Matter With a Customer and Get Them to Alter Their Review<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">Whether you have come to a point where disputing the review with Google is no longer an option, or if you decided to take things up with a customer directly, it&#8217;s a tough situation for any company. However, there are both effective and ineffective ways of settling matters with customers.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">You want to take into account all aspects of the situation and remain level-headed throughout the entire process of settling a matter. First and foremost, it&#8217;s important to remember that the customer did, in fact, pay for your services or goods &#8211; whether they were happy with them or not.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">While some customers may demand refunds over seemingly trivial issues, such as broken or missing pieces of furniture, others may be more difficult to handle. For example, issues that date back years or an issue that involves the reputation of your business in some way may make customers less likely to accept a refund from you.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">In cases where there has been a long lapse of time since the purchase was made and it&#8217;s clear that you have no intention of giving a refund, the customer would simply be better off forgetting about it and moving on with their life.<\/span><\/p>\n<h2><strong>How to Deal With Negative Online Reviews as a Company<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">When you receive negative feedback from customers, your first instinct may be to respond in anger or defend yourself. However, you must resist this impulse and remain calm throughout the process of dealing with negative reviews.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">If you find that a customer has been particularly unhappy with your product or service, it&#8217;s best to respond by thanking them for their feedback and letting them know about the steps you have taken to make sure things will improve in the future. Customers appreciate companies who are open to criticism and work hard to fix any issues they may have. It also gives the impression that you are willing to do whatever it takes to make things right for your customers.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">You can also always invite an unhappy customer to come back and give your business another try, so they can experience the changes you have made. There&#8217;s nothing wrong with enticing a dissatisfied customer with this type of offer, especially if they claim that they will never return to your business.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">It may not always be possible for you to give a refund to a customer; however, it could help to offer a discount on their next purchase from you. This is an excellent way to try and win back a customer and show that you care about their patronage.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><strong>Wrapping It Up<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">If you are adamant about getting a bad Google review removed, it&#8217;s important to go through the proper channels. You can always file a written letter to Google via their support section, outlining your reasons for wanting them to remove the inappropriate review in question. This will be more effective than sending an email since it provides more detailed information.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Google reviews are the biggest factor in influencing whether or not a customer will actually purchase your product or service. For this reason, you should always work to maintain and encourage positive reviews and try and keep negative ones at bay. If things get out of hand, it&#8217;s important to know what you can do to remedy the situation.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">It&#8217;s also vital that you are honest about how your business works, what the process is for making complaints, and other information that could help customers make informed decisions. If you take this extra step, it will ensure that future customers have a better understanding of your product or service before purchasing it.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">When dealing with <a href=\"\/negative-review-online\/\">negative online reviews<\/a> as a company, it&#8217;s important to remain as calm and courteous as possible. By taking an assertive but diplomatic stance on the matter, your chances of getting Google to <a href=\"https:\/\/support.google.com\/business\/answer\/4596773?hl=en&amp;co=GENIE.Platform%3DDesktop\">remove negative Google reviews<\/a> will increase significantly.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">As we&#8217;ve seen, it&#8217;s up to you how you choose to deal with negative business reviews, but always make sure that your final response is polite and reasonable. You don&#8217;t want to come across as defensive or dismissive, especially on the Internet, where people are quick to voice their opinions. If your final response is of an apologetic nature, many customers will be willing to delete the bad Google reviews.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Looking for more ways to review a Google review? <\/span><a href=\"https:\/\/www.netreputation.com\/how-long-does-it-take-google-to-remove-a-review\/\"><span style=\"font-weight: 400;\">Check out our blog post here<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<h2>Contact NetReputation Today<\/h2>\n<p>As the leading provider of business-oriented <a href=\"https:\/\/www.netreputation.com\/business-review-management\/\">online review management<\/a> services, <a href=\"https:\/\/www.netreputation.com\/\">NetReputation<\/a> has the experience and skill needed to help your business thrive in the digital environment.<\/p>\n<p>&nbsp;<\/p>\n<p>Ready to control the online conversation and build, protect, or restore your critical online reputation? Call NetReputation today at <b><a class=\"cta_phone\" href=\"tel:8444613632\">844-461-3632<\/a> <\/b>or complete the form below for a free consultation.<br \/>\n\t\t\n\t<!-- form -->\n\t<div class=\"netRepForm 888888\">\n\t\t<h3 style=\"margin: 0 0 20px;color:#37935C;text-align:center;\">Request a Free Consultation<\/h3>\t\n\n\t\n                <div class='gf_browser_unknown gform_wrapper gform_legacy_markup_wrapper gform-theme--no-framework contact_gform_wrapper post_gform_wrapper' data-form-theme='legacy' data-form-index='0' id='gform_wrapper_15' ><form method='post' enctype='multipart\/form-data' target='gform_ajax_frame_15' id='gform_15' class='contact_gform post_gform' action='\/wp-json\/wp\/v2\/posts\/10505' data-formid='15' novalidate>\t\t\t\t\t<div style=\"display: none !important;\" class=\"akismet-fields-container gf_invisible\" data-prefix=\"ak_\">\n\t\t\t\t\t\t<label>&#916;<textarea name=\"ak_hp_textarea\" cols=\"45\" rows=\"8\" maxlength=\"100\"><\/textarea><\/label>\n\t\t\t\t\t\t<input type=\"hidden\" id=\"ak_js_2\" name=\"ak_js\" value=\"76\" \/>\n\t\t\t\t\t\t<script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\ndocument.getElementById( \"ak_js_2\" ).setAttribute( \"value\", ( new Date() ).getTime() );\n\/* ]]> *\/\n<\/script>\n\n\t\t\t\t\t<\/div>\n                        <div class='gform-body gform_body'><ul id='gform_fields_15' class='gform_fields top_label form_sublabel_below description_below validation_below'><li id=\"field_15_48\" class=\"gfield gfield--type-honeypot gform_validation_container field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_15_48'>Phone<\/label><div class='ginput_container'><input name='input_48' id='input_15_48' type='text' value='' autocomplete='new-password'\/><\/div><div class='gfield_description' id='gfield_description_15_48'>This field is for validation purposes and should be left unchanged.<\/div><\/li><li id=\"field_15_40\" class=\"gfield gfield--type-name gfield--input-type-name gfield--width-full gfield_contains_required field_sublabel_hidden_label gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible gname_wrap\"  data-field-class=\"gname_wrap\" ><label class='gfield_label gform-field-label gfield_label_before_complex' >Name<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_complex ginput_container ginput_container--name no_prefix has_first_name no_middle_name has_last_name no_suffix gf_name_has_2 ginput_container_name gform-grid-row' id='input_15_40'>\n                            \n                            <span id='input_15_40_3_container' class='name_first gform-grid-col gform-grid-col--size-auto' >\n                                                    <input type='text' name='input_40.3' id='input_15_40_3' value=''   aria-required='true'   placeholder='First Name*'  \/>\n                                                    <label for='input_15_40_3' class='gform-field-label gform-field-label--type-sub hidden_sub_label screen-reader-text'>First Name<\/label>\n                                                <\/span>\n                            \n                            <span id='input_15_40_6_container' class='name_last gform-grid-col gform-grid-col--size-auto' >\n                                                    <input type='text' name='input_40.6' id='input_15_40_6' value=''   aria-required='true'   placeholder='Last Name*'  \/>\n                                                    <label for='input_15_40_6' class='gform-field-label gform-field-label--type-sub hidden_sub_label screen-reader-text'>Last Name<\/label>\n                                                <\/span>\n                            \n                        <\/div><\/li><li id=\"field_15_4\" class=\"gfield gfield--type-email gfield--input-type-email gfield--width-full gf_left_half gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_15_4'>Email<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_email'>\n                            <input name='input_4' id='input_15_4' type='email' value='' class='medium'   placeholder='Email Address*' aria-required=\"true\" aria-invalid=\"false\"  \/>\n                        <\/div><\/li><li id=\"field_15_3\" class=\"gfield gfield--type-phone gfield--input-type-phone gf_right_half gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label 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*\/\n<\/script>\n\t<\/div>\n\t<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Learn how to dispute a Google review and improve your digital presence with our guide.<br \/>\n&nbsp;<br \/>\nYou can think of Google reviews as an online extension of word-of-mouth advertising. These reviews are accessed by millions of people each day.<br \/>\n&nbsp;<br \/>\n If you&#8217;ve ever received a negative review, chances are you were devastated. &#8230;<\/p>\n","protected":false},"author":23,"featured_media":10510,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[592,2799],"tags":[],"class_list":["post-10505","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-online-reviews","category-business-review-management-topics"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.0 (Yoast SEO v26.0) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to Dispute a Google Review in 2022 | NetReputation<\/title>\n<meta name=\"description\" content=\"How to dispute a Google review? 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