{"id":14262,"date":"2023-04-28T14:06:37","date_gmt":"2023-04-28T18:06:37","guid":{"rendered":"https:\/\/www.netreputation.com\/?p=14262"},"modified":"2024-03-14T18:05:30","modified_gmt":"2024-03-14T22:05:30","slug":"how-to-remove-a-google-review","status":"publish","type":"post","link":"https:\/\/www.netreputation.com\/how-to-remove-a-google-review\/","title":{"rendered":"How to Remove a Google Review ( For Business Owners)"},"content":{"rendered":"<p><strong>Learn how to protect your online reputation with tips on how to remove a Google review.\u00a0<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">As a business owner, online reviews can make or break your reputation. While positive reviews can attract new customers, negative reviews can harm your business.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">If you&#8217;ve received a negative review on Google, you might be wondering how to remove it.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n\t\t\n\t<!-- form -->\n\t<div class=\"netRepForm 888888\">\n\t\t<h3 style=\"margin: 0 0 20px;color:#37935C;text-align:center;\">Connect with NetReputation&#039;s Review Management Team Today<\/h3>\t\n\n\t<script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\nvar gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),document.addEventListener(\"gform\/theme\/scripts_loaded\",function(){gform.themeScriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,themeScriptsLoaded:!1,isFormEditor:()=>\"function\"==typeof 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gform.doHook(\"filter\",o,arguments)},removeAction:function(o,r){gform.removeHook(\"action\",o,r)},removeFilter:function(o,r,e){gform.removeHook(\"filter\",o,r,e)},addHook:function(o,r,e,t,n){null==gform.hooks[o][r]&&(gform.hooks[o][r]=[]);var d=gform.hooks[o][r];null==n&&(n=r+\"_\"+d.length),gform.hooks[o][r].push({tag:n,callable:e,priority:t=null==t?10:t})},doHook:function(r,o,e){var t;if(e=Array.prototype.slice.call(e,1),null!=gform.hooks[r][o]&&((o=gform.hooks[r][o]).sort(function(o,r){return o.priority-r.priority}),o.forEach(function(o){\"function\"!=typeof(t=o.callable)&&(t=window[t]),\"action\"==r?t.apply(null,e):e[0]=t.apply(null,e)})),\"filter\"==r)return e[0]},removeHook:function(o,r,t,n){var e;null!=gform.hooks[o][r]&&(e=(e=gform.hooks[o][r]).filter(function(o,r,e){return!!(null!=n&&n!=o.tag||null!=t&&t!=o.priority)}),gform.hooks[o][r]=e)}});\n\/* ]]> *\/\n<\/script>\n\n                <div class='gf_browser_unknown gform_wrapper gform_legacy_markup_wrapper 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description_below validation_below'><li id=\"field_14_48\" class=\"gfield gfield--type-honeypot gform_validation_container field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_14_48'>Company<\/label><div class='ginput_container'><input name='input_48' id='input_14_48' type='text' value='' autocomplete='new-password'\/><\/div><div class='gfield_description' id='gfield_description_14_48'>This field is for validation purposes and should be left unchanged.<\/div><\/li><li id=\"field_14_40\" class=\"gfield gfield--type-name gfield--input-type-name gfield--width-full gfield_contains_required field_sublabel_hidden_label gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible gname_wrap\"  data-field-class=\"gname_wrap\" ><label class='gfield_label gform-field-label gfield_label_before_complex' >Name<span 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gfield--input-type-textarea aqua-textarea field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_14_5'>Message<\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_5' id='input_14_5' class='textarea medium'    placeholder='Message'  aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/li><li id=\"field_14_41\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gfield--width-full gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><div class='ginput_container ginput_container_text'><input name='input_41' id='input_14_41' type='hidden' class='gform_hidden'  aria-invalid=\"false\" value='' \/><\/div><\/li><li id=\"field_14_42\" class=\"gfield gfield--type-html gfield--input-type-html gfield--width-full concentText gfield_html gfield_html_formatted gfield_no_follows_desc field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  >By Submitting you agree to our <b><a target=\"_blank\" href=\"https:\/\/www.netreputation.com\/terms-of-service\/\">Terms of Service<\/a><\/b> and <b><a target=\"_blank\" href=\"https:\/\/www.netreputation.com\/privacy-policy\/\">Privacy Policy<\/a><\/b><\/li><li id=\"field_14_6\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><input type=\"hidden\" class=\"gform_hidden all_traffic_sources\" id=\"all_traffic_sources\" name=\"input_6\"><\/li><li id=\"field_14_8\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><input 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{                mutations.forEach( ( mutation ) => {                    if ( mutation.type === 'attributes' && visibilityTestDiv.offsetParent !== null ) {                        debouncedTriggerPostRender();                        observer.disconnect();                    }                });            });            observer.observe( document.body, {                attributes: true,                childList: false,                subtree: true,                attributeFilter: [ 'style', 'class' ],            });        } else {            triggerPostRender();        }    } );} ); \n\/* ]]> *\/\n<\/script>\n\t<\/div>\n\t\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">In this guide, we will walk you through the steps to remove a Google review and help you maintain a positive online reputation for your business.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">What is a Google Review?<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">A <a href=\"https:\/\/www.netreputation.com\/how-to-dispute-a-google-review-thats-hurting-your-business\/\">Google review<\/a> is a public assessment of a business that is left by a customer or client on the Google search engine. It typically includes a rating, ranging from one to five stars, along with a written description of the customer&#8217;s experience with the business. Reviewers can also upload pictures of the business.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Google reviews are visible to anyone who searches for the business on Google, and they can significantly impact a business&#8217;s reputation and success. These reviews can also provide valuable feedback for business owners to improve their products, services, and customer satisfaction.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">How Do Google Reviews Work?<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Google reviews work by allowing customers to share their experiences with a business by leaving a public review on its Google My Business profile. Customers can rate the business on a scale of one to five stars and leave a written description of their experience, including any feedback or suggestions for improvement. Customers can also upload images to their reviews, helping potential customers get a feel for the business.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Once a review is submitted, it becomes visible on the business&#8217;s Google My Business listing, as well as on Google Maps and search results. Other potential customers can read these reviews to get an idea of the business&#8217;s reputation and the experiences of previous customers.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Business owners can respond to reviews publicly, thanking customers for positive feedback or addressing any concerns raised in negative reviews. Google reviews can also impact a business&#8217;s search engine ranking, as businesses with more positive reviews and higher ratings are often ranked higher in search results.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">How Negative Google Reviews Can Impact Your Business<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Negative Google reviews can have a significant impact on a business in various ways. Here are some of the potential impacts:<\/span><\/p>\n<p>&nbsp;<\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Damage to reputation: Negative reviews can damage a business&#8217;s online reputation or brand reputation and deter potential customers from choosing that business over its competitors.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Decreased customer trust: Customers may lose trust in a business if they see a high number of negative reviews, which can lead to decreased sales and revenue.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Lower search engine ranking: Google reviews can impact a business&#8217;s search engine ranking, as businesses with more positive reviews and higher ratings are often ranked higher in search results.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Difficulty attracting new customers: Negative reviews can make it more challenging for a business to attract new customers, as people may be hesitant to try a business with a poor reputation.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Decreased customer retention: Existing customers may be less likely to return to a business if they see negative reviews, which can lead to decreased customer retention and revenue.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Negative impact on employee morale: Negative reviews can also impact employee morale, as employees may feel demotivated or disheartened by negative feedback.<\/span><\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Negative Google reviews can have far-reaching consequences for a business and its success. It&#8217;s essential for business owners to monitor and respond to reviews to minimize their impact on their reputation and bottom line.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">When Should You Remove a Google Review?<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Removing a negative Google review should be done sparingly and only under specific circumstances. Here are some situations in which it may be appropriate to consider removing a negative Google review:<\/span><\/p>\n<p>&nbsp;<\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Violation of Google&#8217;s review policies: If a negative review violates Google&#8217;s review policies, such as containing hate speech or personal attacks, it can be reported and potentially removed.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Review is fake or spam: If a negative review is fake or appears to be spam, it may be appropriate to report and request its removal.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Review is inaccurate or fraudulent: If a negative review contains false or inaccurate information, it may be appropriate to request its removal.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Customer is mistaken: If a negative review is based on a misunderstanding or mistake, it may be appropriate to reach out to the customer to try to resolve the issue and ask them to update or remove their review.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Review is irrelevant: If a negative review is not relevant to the business or is unrelated to the customer&#8217;s experience with the business, it may be appropriate to report and request its removal.<\/span><\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">In order to flag a review for removal, the negative review must be in clear violation of Google\u2019s content policies. In other words, just because you don\u2019t agree with an unflattering review doesn\u2019t mean you can remove it.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">It&#8217;s essential to remember that removing a negative review should not be the first step in addressing customer complaints or negative feedback. Instead, businesses should try to address the issue and resolve the customer&#8217;s concerns, and respond to negative reviews publicly in a professional and empathetic manner.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Are Google Reviews Permanent?<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Once a review is posted to the Google search environment, it becomes permanent unless certain factors cause it to be removed. Here are a few exceptions in which a Google review can be removed:<\/span><\/p>\n<p>&nbsp;<\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The reviewer deletes the review: Customers have the ability to delete their reviews at any time.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The review violates Google&#8217;s policies: Google may remove reviews that violate its policies, such as containing hate speech, personal attacks, or fraudulent content.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The review is determined to be fake or spam: Google may remove reviews that are determined to be fake or spam.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The reviewer edits the review: If a customer edits their review, the original version may no longer be visible.<\/span><\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Small business owners should treat every Google review as a permanent addition to their digital profiles. To reduce the impact of negative reviews, business owners should strive to deliver outstanding products and services to their customers \u2013 helping to drive a <\/span><a href=\"https:\/\/www.netreputation.com\/how-to-get-google-reviews\/\"><span style=\"font-weight: 400;\">steady stream of positive reviews<\/span><\/a><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Can You Remove a Google Review?<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">As mentioned in our previous section, business owners have the ability to remove reviews, but only under limited circumstances. These circumstances include:<\/span><\/p>\n<p>&nbsp;<\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The review violates Google&#8217;s review policies: If a negative review violates Google&#8217;s policies, such as containing hate speech, inappropriate images, or personal attacks, the business owner can flag the review for removal by Google.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The review is fake or spam: If a negative review is fake or appears to be spam, the business owner can flag the review for removal by Google.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The reviewer edits or removes the review: If the customer who left a negative review edits or removes the review, the business owner cannot take action to prevent this.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The review is defamatory or false: In some cases, a business owner may have legal grounds to request the removal of a negative review that contains false or defamatory statements.<\/span><\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">It&#8217;s important to note that Google has the final say in whether a review will be removed, and the process can take several days or even weeks.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-14267 size-full\" src=\"https:\/\/www.netreputation.com\/wp-content\/uploads\/remove_bad_google_reviews.jpg\" alt=\"Remove bad Google reviews\" width=\"1000\" height=\"667\" srcset=\"https:\/\/www.netreputation.com\/wp-content\/uploads\/\/remove_bad_google_reviews.jpg 1000w, https:\/\/www.netreputation.com\/wp-content\/uploads\/\/remove_bad_google_reviews-300x200.jpg 300w, https:\/\/www.netreputation.com\/wp-content\/uploads\/\/remove_bad_google_reviews-768x512.jpg 768w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/p>\n<h2><span style=\"font-weight: 400;\">When Should You Flag A Business Review To Google<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">With Google\u2019s review policy in mind, here are several instances where business owners can flag a Google business review for removal:<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">The Review is Not True or is Fake<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">It can be difficult to determine if a Google review is untrue or fake, but here are some red flags to watch for:<\/span><\/p>\n<p>&nbsp;<\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The reviewer has only one review: If the reviewer has only one review on their profile, and it&#8217;s a negative one for your business, it could be a sign of a fake review.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The reviewer has no profile photo or information: If the reviewer&#8217;s profile has no photo or information, it could be a sign of a fake profile.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The language or tone of the review is suspicious: If the language or tone of the review is unusual or suspicious, it could be a sign of a fake review.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The reviewer has never visited the business: If the reviewer claims to have had a negative experience at your business, but it&#8217;s clear they have never visited the business, it could be a sign of a fake review.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The review seems to be a copy-and-paste job: If the review seems to be a generic review that has been copied and pasted from other reviews, it could be a sign of a fake review.<\/span><\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Fake reviews violate the Google review policy and should be flagged when spotted in your Google My Business dashboard.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">The Review Mentions Inappropriate or Offensive Comments About Your Business<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">If inappropriate language is used in a Google review, you can flag the review for removal by Google. Inappropriate language may include profanity, hate speech, or personal attacks.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Google will review the flagged review and determine if it violates their policies. If the <\/span><a href=\"https:\/\/www.netreputation.com\/bad-review-examples\/\"><span style=\"font-weight: 400;\">review is found to be in violation<\/span><\/a><span style=\"font-weight: 400;\">, it will be removed. It&#8217;s important to note that not all negative reviews with inappropriate language will be removed by Google.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">The Review Mentions Threats of Violence Against Your Staff or Business\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">If a Google review contains threats of violence, it should be taken very seriously and reported immediately. Based on our experience in helping clients navigate the ins and outs of review management, we\u2019ve developed a strategy for dealing with reviews containing threats.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Here&#8217;s what you should do:<\/span><\/p>\n<p>&nbsp;<\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Contact local law enforcement: If the threats are serious or involve imminent danger, contact your local law enforcement immediately.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Flag the review for removal: Sign in to your Google My Business account and flag the review for removal, providing additional information about the threats.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Respond to the review: If the threats are not immediate or serious, respond to the review publicly, expressing concern about the threats and providing a professional and empathetic response to any legitimate complaints or concerns raised in the review.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Document everything: Keep a record of the review, any responses, and any communication with law enforcement or Google.<\/span><\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">It&#8217;s important to take threats of violence seriously and to prioritize the safety of yourself and your employees. While Google may remove reviews containing threats of violence, it&#8217;s crucial to take additional steps to ensure your safety and the safety of others.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">How to Report Negative or Fake Google Reviews to Google<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Now that you have learned about Google\u2019s review policy and how to spot a fake, inappropriate, or threatening review, you\u2019re probably wondering, \u201chow can I report a negative or fake review to the Google team?<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">It\u2019s easier than you think:<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">\u00a01. Open Google Maps<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Log into the account you use to manage your Google My Business profile, then navigate to Google Maps.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">2. Find the Review You Want to Remove From Your Google Business Listing<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">You can sort reviews by age, rating, and other factors to help you pinpoint which of the reviews need attention.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">3. Click on the &#8220;Three Vertical Dots&#8221; to the Right of the Review You Want to Remove<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">The three dots open a context menu, giving you the option to share the review or report it to Google.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">4. Click on the Option &#8220;Report Review&#8221;<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">When you click \u201cReport Review,\u201d another window opens, allowing you to select the reason why you are reporting it.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">5. Select the Most Appropriate Reason for Reporting the Review<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Reasons for reporting a review using Google\u2019s review management tools are:<\/span><\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Review is off-topic<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Review is spam<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Review contains a conflict of interest<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Review uses profanity or other inappropriate language<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Review is bullying or harrassing<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Review contains discrimination or hate speech<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Review features personal information<\/span><\/li>\n<\/ul>\n<h3><span style=\"font-weight: 400;\">6. Finish Reporting the Review for Google<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Once you\u2019ve selected the most appropriate reason to report a review to Google, click the \u201cSend Report\u201d button at the bottom of the window. From here, Google\u2019s review team will evaluate the report and make a decision about whether or not to remove the review.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">For more information on removing negative Google reviews, including a video tutorial, visit the <a href=\"https:\/\/whitespark.ca\/blog\/how-to-remove-a-negative-google-review\/\">Whitespark blog<\/a> at:\u00a0 <\/span><span style=\"font-weight: 400;\">https:\/\/whitespark.ca\/blog\/how-to-remove-a-negative-google-review\/<\/span><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-14266 size-full\" src=\"https:\/\/www.netreputation.com\/wp-content\/uploads\/google_my_business_dashboard-1.png\" alt=\"Google My Business review management dashboard\" width=\"890\" height=\"693\" srcset=\"https:\/\/www.netreputation.com\/wp-content\/uploads\/\/google_my_business_dashboard-1.png 890w, https:\/\/www.netreputation.com\/wp-content\/uploads\/\/google_my_business_dashboard-1-300x234.png 300w, https:\/\/www.netreputation.com\/wp-content\/uploads\/\/google_my_business_dashboard-1-768x598.png 768w\" sizes=\"(max-width: 890px) 100vw, 890px\" \/><\/p>\n<h2><span style=\"font-weight: 400;\">What To Do When You Can&#8217;t Remove A Terrible Google Review<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">For reviews that don\u2019t clearly violate Google\u2019s review policy, you may wonder if you\u2019re stuck with a bad review staring you in the face. Thankfully, there are ways to blunt the impact of negative Google reviews.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Respond to the review: Respond to the negative review publicly, acknowledging the customer&#8217;s concerns and providing a professional and empathetic response. This can show potential customers that you care about customer satisfaction and are willing to address any issues that arise.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Encourage positive reviews: Encourage satisfied customers to leave positive reviews on Google, which can help balance out negative reviews and improve your overall rating.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Address customer concerns: If the negative review contains legitimate concerns or complaints, take steps to address them and make improvements to prevent similar issues from happening in the future.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Consider working with an online reputation management company: If negative reviews are having a significant impact on your business, an online reputation management services provider can help manage your online reputation and improve your ratings and reviews.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Focus on providing excellent customer service: Ultimately, the best way to combat negative reviews is to focus on providing excellent customer service and ensuring that every customer has a positive experience with your business.<\/span><\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Remember that negative reviews are not always a reflection of your business, and it&#8217;s essential to handle them in a professional and empathetic manner. By taking these steps, you can manage your online reputation and minimize the impact of negative reviews on your business.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Tips For Responding to Negative Google Reviews<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Responding to Google reviews is an integral part of review management, which is a core component of the broader concept of online reputation management. When you respond to reviews, you\u2019re sending signals that can turn negatives into positives.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Here are <\/span><a href=\"https:\/\/www.netreputation.com\/bad-review-examples\/\"><span style=\"font-weight: 400;\">best practices for responding<\/span><\/a><span style=\"font-weight: 400;\">; in our experience, these practices can minimize the reputational damage associated with unflattering reviews:<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Thank The Customer For Their Feedback<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Always offer thanks for the feedback, no matter if it is positive or negative.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Offer To Resolve the Customer&#8217;s Issue Offline<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Provide your contact information so that the reviewer can speak to you personally.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Respond in a Timely Manner (Don&#8217;t Wait Too Long)<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">It\u2019s a good practice to respond within 1-3 days of the review. Reviewers want to be heard, and a quick response signals that you\u2019re ready to engage with them.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Be Professional With Your Response<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Always maintain a professional, courteous tone in your responses. Arguing or other inappropriate behavior can aggravate the situation.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">If the Review is Not True, Include Detailed Facts in Your Response<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">If you suspect the review contains untrue statements, it\u2019s ok to defend your business. Provide details of what really happened while remaining professional in your tone.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">If The Review is True, Apologize Genuinely and Offer To Make it Up To The Customer<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Take ownership of any issues \u2013 again, the reviewer simply wants to be heard, and an apology goes a long way toward resolving an unpleasant experience.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Can You Pay Someone To Get Google Reviews Removed?<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">It is not recommended to pay someone to get negative Google reviews removed. Google has strict policies in place that prohibit the buying or selling of reviews, and engaging in these practices can result in severe consequences, including account suspension or termination.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Furthermore, there is no guarantee that paying someone to remove negative reviews will be successful, and it can create a negative image for your business if it becomes known that you are engaging in these practices.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">There is one exception to this practice, and that\u2019s paying an online reputation management company to help you manage your reviews. Through Google My Business management, reputation management teams can identify and flag suspicious reviews for removal on your behalf.\u00a0<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Final Thoughts<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Negative Google reviews can be a significant challenge for businesses, but they can also provide an opportunity for growth and improvement.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">By addressing negative reviews professionally and empathetically, businesses can show potential customers that they care about customer satisfaction and are committed to providing excellent service. Encouraging positive reviews and taking steps to improve customer service can also help balance out negative reviews and improve a business&#8217;s overall online reputation.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">It&#8217;s important to remember that not all negative reviews are within a business&#8217;s control, and not all negative reviews are a reflection of the business&#8217;s performance. By following the steps and tips in our guide, you can get the most out of your Google review profile, positioning you for long-term success in your business operation.\u00a0<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">How to Remove A Google Review FAQs<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Here are several of the most common questions fielded by NetReputation\u2019s review management team:<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">What Happens When You Report a Google Review?<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">When you report a negative Google review, Google will review the review and determine whether it violates their policies. If the review is found to be in violation, it will be <a href=\"https:\/\/www.netreputation.com\/removing-a-business-from-google\/\">removed from your Google My Business<\/a> listing.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Not all negative reviews will be removed by Google, and the process can take several days or even weeks. If the negative review is not removed, you can respond to the review publicly, addressing any concerns or issues raised in the review.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">How Long Does It Take Google to Review a Reported Negative Review?<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">The time it takes for Google to review a report of a negative review can vary depending on various factors, such as the number of reports they are receiving and the complexity of the issue. Although some reports are handled within a few minutes,\u00a0 it can take anywhere from a few days to a few weeks for Google to review and make a decision about a reported review.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Why Can\u2019t I Delete My Google Review?<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">It is crucial to remember that you can\u2019t remove a negative Google review just because you don\u2019t agree with it. A Google review can only be flagged for removal if it violates one or more of Google\u2019s review policies. Even then, not all negative reviews are removed; for business owners, that means applying the tips and strategies in our guide above.\u00a0<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Contact NetReputation Today<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">The award-winning review management team at NetReputation can help you build a strong, visible online presence.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Our review management services are designed to assist you with review generation, review responses, and review monitoring \u2013 all essential factors in maintaining a positive online reputation.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">To learn more, call NetReputation today at <a class=\"cta_phone\" href=\"tel:8444613632\">844-461-3632<\/a> or complete the form below to begin your free consultation.<\/span><\/p>\n<p>&nbsp;<\/p>\n\t\t\n\t<!-- form -->\n\t<div class=\"netRepForm 888888\">\n\t\t<h3 style=\"margin: 0 0 20px;color:#37935C;text-align:center;\">Connect with NetReputation&#039;s Review Management Team Today<\/h3>\t\n\n\t\n                <div class='gf_browser_unknown gform_wrapper gform_legacy_markup_wrapper gform-theme--no-framework contact_gform_wrapper post_gform_wrapper' data-form-theme='legacy' data-form-index='0' id='gform_wrapper_15' ><form method='post' enctype='multipart\/form-data' target='gform_ajax_frame_15' id='gform_15' class='contact_gform post_gform' action='\/wp-json\/wp\/v2\/posts\/14262' data-formid='15' novalidate>\t\t\t\t\t<div style=\"display: none !important;\" class=\"akismet-fields-container gf_invisible\" data-prefix=\"ak_\">\n\t\t\t\t\t\t<label>&#916;<textarea name=\"ak_hp_textarea\" cols=\"45\" rows=\"8\" maxlength=\"100\"><\/textarea><\/label>\n\t\t\t\t\t\t<input type=\"hidden\" id=\"ak_js_2\" name=\"ak_js\" value=\"139\" \/>\n\t\t\t\t\t\t<script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\ndocument.getElementById( \"ak_js_2\" ).setAttribute( \"value\", ( new Date() ).getTime() );\n\/* ]]> *\/\n<\/script>\n\n\t\t\t\t\t<\/div>\n                        <div class='gform-body gform_body'><ul id='gform_fields_15' class='gform_fields top_label form_sublabel_below description_below validation_below'><li id=\"field_15_48\" class=\"gfield gfield--type-honeypot gform_validation_container field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_15_48'>Company<\/label><div class='ginput_container'><input name='input_48' id='input_15_48' type='text' value='' autocomplete='new-password'\/><\/div><div class='gfield_description' id='gfield_description_15_48'>This field is for validation purposes and should be left unchanged.<\/div><\/li><li id=\"field_15_40\" class=\"gfield gfield--type-name gfield--input-type-name gfield--width-full gfield_contains_required field_sublabel_hidden_label gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible gname_wrap\"  data-field-class=\"gname_wrap\" ><label class='gfield_label gform-field-label gfield_label_before_complex' >Name<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_complex ginput_container ginput_container--name no_prefix has_first_name no_middle_name has_last_name no_suffix gf_name_has_2 ginput_container_name gform-grid-row' id='input_15_40'>\n                            \n                            <span id='input_15_40_3_container' class='name_first gform-grid-col gform-grid-col--size-auto' >\n                                                    <input type='text' name='input_40.3' id='input_15_40_3' value=''   aria-required='true'   placeholder='First Name*'  \/>\n                                                    <label for='input_15_40_3' class='gform-field-label gform-field-label--type-sub hidden_sub_label screen-reader-text'>First Name<\/label>\n                                                <\/span>\n                            \n                            <span id='input_15_40_6_container' class='name_last gform-grid-col gform-grid-col--size-auto' >\n                                                    <input type='text' name='input_40.6' id='input_15_40_6' value=''   aria-required='true'   placeholder='Last Name*'  \/>\n                                                    <label for='input_15_40_6' class='gform-field-label gform-field-label--type-sub hidden_sub_label screen-reader-text'>Last Name<\/label>\n                                                <\/span>\n                            \n                        <\/div><\/li><li id=\"field_15_4\" class=\"gfield gfield--type-email gfield--input-type-email gfield--width-full gf_left_half gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_15_4'>Email<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_email'>\n                            <input name='input_4' id='input_15_4' type='email' value='' class='medium'   placeholder='Email Address*' aria-required=\"true\" aria-invalid=\"false\"  \/>\n                        <\/div><\/li><li id=\"field_15_3\" class=\"gfield gfield--type-phone gfield--input-type-phone gf_right_half gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_15_3'>Phone<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_phone'><input name='input_3' id='input_15_3' type='tel' value='' class='medium'  placeholder='Phone Number*' aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/li><li id=\"field_15_5\" class=\"gfield gfield--type-textarea gfield--input-type-textarea aqua-textarea field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_15_5'>Message<\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_5' id='input_15_5' class='textarea medium'    placeholder='Message'  aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/li><li id=\"field_15_41\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gfield--width-full gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><div class='ginput_container ginput_container_text'><input name='input_41' id='input_15_41' type='hidden' class='gform_hidden'  aria-invalid=\"false\" value='' \/><\/div><\/li><li id=\"field_15_42\" class=\"gfield gfield--type-html gfield--input-type-html gfield--width-full concentText gfield_html gfield_html_formatted gfield_no_follows_desc field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  >By Submitting you agree to our <b><a target=\"_blank\" href=\"https:\/\/www.netreputation.com\/terms-of-service\/\">Terms of Service<\/a><\/b> and <b><a target=\"_blank\" href=\"https:\/\/www.netreputation.com\/privacy-policy\/\">Privacy Policy<\/a><\/b><\/li><li id=\"field_15_6\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><input type=\"hidden\" class=\"gform_hidden all_traffic_sources\" id=\"all_traffic_sources\" name=\"input_6\"><\/li><li id=\"field_15_8\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><input type=\"hidden\" class=\"gform_hidden city\" id=\"city\" name=\"input_8\"><\/li><li id=\"field_15_9\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><input type=\"hidden\" class=\"gform_hidden country\" id=\"country\" name=\"input_9\"><\/li><li id=\"field_15_10\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><input type=\"hidden\" class=\"gform_hidden fc_campaign\" id=\"fc_campaign\" name=\"input_10\"><\/li><li id=\"field_15_11\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><input type=\"hidden\" class=\"gform_hidden fc_channel\" id=\"fc_channel\" name=\"input_11\"><\/li><li id=\"field_15_12\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><input type=\"hidden\" class=\"gform_hidden fc_content\" id=\"fc_content\" name=\"input_12\"><\/li><li id=\"field_15_13\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><input type=\"hidden\" class=\"gform_hidden fc_landing\" id=\"fc_landing\" name=\"input_13\"><\/li><li id=\"field_15_14\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><input type=\"hidden\" class=\"gform_hidden fc_medium\" id=\"fc_medium\" name=\"input_14\"><\/li><li id=\"field_15_15\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><input type=\"hidden\" class=\"gform_hidden fc_referrer\" id=\"fc_referrer\" name=\"input_15\"><\/li><li id=\"field_15_16\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><input type=\"hidden\" class=\"gform_hidden fc_source\" id=\"fc_source\" name=\"input_16\"><\/li><li id=\"field_15_17\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><input type=\"hidden\" class=\"gform_hidden fc_term\" id=\"fc_term\" name=\"input_17\"><\/li><li id=\"field_15_18\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><input type=\"hidden\" class=\"gform_hidden GA_Client_ID\" id=\"GA_Client_ID\" name=\"input_18\"><\/li><li id=\"field_15_19\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><input type=\"hidden\" class=\"gform_hidden gclid\" id=\"gclid\" name=\"input_19\"><\/li><li id=\"field_15_20\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><input type=\"hidden\" class=\"gform_hidden ip_address\" id=\"ip_address\" name=\"input_20\"><\/li><li id=\"field_15_21\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><input type=\"hidden\" class=\"gform_hidden region\" id=\"region\" name=\"input_21\"><\/li><li id=\"field_15_22\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><input type=\"hidden\" class=\"gform_hidden lc_campaign\" id=\"lc_campaign\" name=\"input_22\"><\/li><li id=\"field_15_23\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><input type=\"hidden\" class=\"gform_hidden lc_channel\" id=\"lc_channel\" name=\"input_23\"><\/li><li id=\"field_15_24\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><input type=\"hidden\" class=\"gform_hidden lc_content\" id=\"lc_content\" name=\"input_24\"><\/li><li id=\"field_15_28\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gfield--width-full gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><input type=\"hidden\" class=\"gform_hidden lc_landing\" id=\"lc_landing\" name=\"input_28\"><\/li><li id=\"field_15_27\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gfield--width-full gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><input type=\"hidden\" class=\"gform_hidden lc_medium\" id=\"lc_medium\" name=\"input_27\"><\/li><li id=\"field_15_25\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><input type=\"hidden\" class=\"gform_hidden lc_referrer\" id=\"lc_referrer\" name=\"input_25\"><\/li><li id=\"field_15_26\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><input type=\"hidden\" class=\"gform_hidden lc_source\" id=\"lc_source\" name=\"input_26\"><\/li><li id=\"field_15_29\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><input type=\"hidden\" class=\"gform_hidden lc_term\" id=\"lc_term\" name=\"input_29\"><\/li><li id=\"field_15_30\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><input type=\"hidden\" class=\"gform_hidden latitude\" id=\"latitude\" name=\"input_30\"><\/li><li id=\"field_15_31\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><input type=\"hidden\" class=\"gform_hidden longitude\" id=\"longitude\" name=\"input_31\"><\/li><li id=\"field_15_32\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><input type=\"hidden\" class=\"gform_hidden page_visits\" id=\"page_visits\" name=\"input_32\"><\/li><li id=\"field_15_33\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><input type=\"hidden\" class=\"gform_hidden pages_visited_list\" id=\"pages_visited_list\" name=\"input_33\"><\/li><li id=\"field_15_34\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><div class='ginput_container ginput_container_text'><input name='input_34' id='input_15_34' type='hidden' class='gform_hidden'  aria-invalid=\"false\" value='' \/><\/div><\/li><li id=\"field_15_35\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><input 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