{"id":4397,"date":"2025-02-02T12:00:24","date_gmt":"2025-02-02T17:00:24","guid":{"rendered":"https:\/\/www.netreputation.com\/?p=4397"},"modified":"2025-03-07T12:21:02","modified_gmt":"2025-03-07T17:21:02","slug":"customer-review-management","status":"publish","type":"post","link":"https:\/\/www.netreputation.com\/customer-review-management\/","title":{"rendered":"Best Strategies for Customer Review Management in 2025"},"content":{"rendered":"<p><em><strong>This article offers tips and strategies for effective customer review management to improve your online reputation.<\/strong><\/em><\/p>\n<p>Running a business comes with many challenges. While a business always wants to get<strong> customer reviews<\/strong>, there is an ever-growing need to manage customer reviews online, too.<\/p>\n<p>Since most customers will interact with a business for the first time on the internet, having an effective <strong>customer review management strategy<\/strong> is a must.<\/p>\n<p>Companies spend a great deal of money and time on advertising and sales campaigns to advertise their brand. However, <strong>word-of-mouth marketing<\/strong> is both free and powerful. As customers talk about their interactions with your brand and leave reviews or feedback online, the word spreads to others, including potential customers.<\/p>\n<p>It&#8217;s important to know what others are saying about your brand and to have a review management strategy in place that covers how to handle both positive reviews and negative reviews.<\/p>\n<p><strong>NetReputation provides information and services to help you protect your digital presence. Call us at <a class=\"cta_phone\" href=\"tel:8444613632\">844-461-3632<\/a> to learn more, or fill out the contact form below for a free consultation.<\/strong><\/p>\n<p><span style=\"font-weight: 400;\">\t\t\n\t<!-- form -->\n\t<div class=\"netRepForm 888888\">\n\t\t<h3 style=\"margin: 0 0 20px;color:#37935C;text-align:center;\">Request a Free Consultation<\/h3>\t\n\n\t<script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\nvar gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),document.addEventListener(\"gform\/theme\/scripts_loaded\",function(){gform.themeScriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,themeScriptsLoaded:!1,isFormEditor:()=>\"function\"==typeof InitializeEditor,callIfLoaded:function(o){return!(!gform.domLoaded||!gform.scriptsLoaded||!gform.themeScriptsLoaded&&!gform.isFormEditor()||(gform.isFormEditor()&&console.warn(\"The use of gform.initializeOnLoaded() is deprecated in the form editor context and will be removed in Gravity Forms 3.1.\"),o(),0))},initializeOnLoaded:function(o){gform.callIfLoaded(o)||(document.addEventListener(\"gform_main_scripts_loaded\",()=>{gform.scriptsLoaded=!0,gform.callIfLoaded(o)}),document.addEventListener(\"gform\/theme\/scripts_loaded\",()=>{gform.themeScriptsLoaded=!0,gform.callIfLoaded(o)}),window.addEventListener(\"DOMContentLoaded\",()=>{gform.domLoaded=!0,gform.callIfLoaded(o)}))},hooks:{action:{},filter:{}},addAction:function(o,r,e,t){gform.addHook(\"action\",o,r,e,t)},addFilter:function(o,r,e,t){gform.addHook(\"filter\",o,r,e,t)},doAction:function(o){gform.doHook(\"action\",o,arguments)},applyFilters:function(o){return gform.doHook(\"filter\",o,arguments)},removeAction:function(o,r){gform.removeHook(\"action\",o,r)},removeFilter:function(o,r,e){gform.removeHook(\"filter\",o,r,e)},addHook:function(o,r,e,t,n){null==gform.hooks[o][r]&&(gform.hooks[o][r]=[]);var 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post_gform' action='\/wp-json\/wp\/v2\/posts\/4397' data-formid='14' novalidate>\t\t\t\t\t<div style=\"display: none !important;\" class=\"akismet-fields-container gf_invisible\" data-prefix=\"ak_\">\n\t\t\t\t\t\t<label>&#916;<textarea name=\"ak_hp_textarea\" cols=\"45\" rows=\"8\" maxlength=\"100\"><\/textarea><\/label>\n\t\t\t\t\t\t<input type=\"hidden\" id=\"ak_js_1\" name=\"ak_js\" value=\"59\" \/>\n\t\t\t\t\t\t<script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\ndocument.getElementById( \"ak_js_1\" ).setAttribute( \"value\", ( new Date() ).getTime() );\n\/* ]]> *\/\n<\/script>\n\n\t\t\t\t\t<\/div>\n                        <div class='gform-body gform_body'><ul id='gform_fields_14' class='gform_fields top_label form_sublabel_below description_below validation_below'><li id=\"field_14_48\" class=\"gfield gfield--type-honeypot gform_validation_container field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_14_48'>Instagram<\/label><div class='ginput_container'><input name='input_48' id='input_14_48' type='text' value='' autocomplete='new-password'\/><\/div><div class='gfield_description' id='gfield_description_14_48'>This field is for validation purposes and should be left unchanged.<\/div><\/li><li id=\"field_14_40\" class=\"gfield gfield--type-name gfield--input-type-name gfield--width-full gfield_contains_required field_sublabel_hidden_label gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible gname_wrap\"  data-field-class=\"gname_wrap\" ><label class='gfield_label gform-field-label gfield_label_before_complex' >Name<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_complex ginput_container ginput_container--name no_prefix has_first_name no_middle_name has_last_name no_suffix gf_name_has_2 ginput_container_name gform-grid-row' id='input_14_40'>\n                            \n                            <span id='input_14_40_3_container' class='name_first gform-grid-col gform-grid-col--size-auto' >\n                                                    <input type='text' name='input_40.3' id='input_14_40_3' value=''   aria-required='true'   placeholder='First Name*'  \/>\n                                                    <label for='input_14_40_3' class='gform-field-label gform-field-label--type-sub hidden_sub_label screen-reader-text'>First Name<\/label>\n                                                <\/span>\n                            \n                            <span id='input_14_40_6_container' class='name_last gform-grid-col gform-grid-col--size-auto' >\n                                                    <input type='text' name='input_40.6' id='input_14_40_6' value=''   aria-required='true'   placeholder='Last Name*'  \/>\n                                                    <label for='input_14_40_6' class='gform-field-label gform-field-label--type-sub hidden_sub_label screen-reader-text'>Last Name<\/label>\n                                                <\/span>\n                            \n                        <\/div><\/li><li id=\"field_14_4\" class=\"gfield gfield--type-email gfield--input-type-email gfield--width-full gf_left_half gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_14_4'>Email<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_email'>\n                            <input name='input_4' id='input_14_4' type='email' value='' class='medium'   placeholder='Email Address*' aria-required=\"true\" aria-invalid=\"false\"  \/>\n                        <\/div><\/li><li id=\"field_14_3\" class=\"gfield gfield--type-phone gfield--input-type-phone gf_right_half gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_14_3'>Phone<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_phone'><input name='input_3' id='input_14_3' type='tel' value='' class='medium'  placeholder='Phone Number*' aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/li><li id=\"field_14_5\" class=\"gfield gfield--type-textarea gfield--input-type-textarea aqua-textarea field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_14_5'>Message<\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_5' id='input_14_5' class='textarea medium'    placeholder='Message'  aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/li><li id=\"field_14_41\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gfield--width-full gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><div class='ginput_container ginput_container_text'><input name='input_41' id='input_14_41' type='hidden' class='gform_hidden'  aria-invalid=\"false\" value='' \/><\/div><\/li><li id=\"field_14_42\" class=\"gfield gfield--type-html gfield--input-type-html gfield--width-full concentText gfield_html gfield_html_formatted gfield_no_follows_desc field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  >By Submitting you agree to our <b><a target=\"_blank\" href=\"https:\/\/www.netreputation.com\/terms-of-service\/\">Terms of Service<\/a><\/b> and <b><a target=\"_blank\" href=\"https:\/\/www.netreputation.com\/privacy-policy\/\">Privacy Policy<\/a><\/b><\/li><li id=\"field_14_6\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><input type=\"hidden\" class=\"gform_hidden all_traffic_sources\" id=\"all_traffic_sources\" name=\"input_6\"><\/li><li id=\"field_14_8\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><input type=\"hidden\" class=\"gform_hidden city\" id=\"city\" name=\"input_8\"><\/li><li id=\"field_14_9\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gform_hidden field_sublabel_below gfield--no-description 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id=\"GA_Client_ID\" name=\"input_18\"><\/li><li id=\"field_14_19\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><input type=\"hidden\" class=\"gform_hidden gclid\" id=\"gclid\" name=\"input_19\"><\/li><li id=\"field_14_20\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><input type=\"hidden\" class=\"gform_hidden ip_address\" id=\"ip_address\" name=\"input_20\"><\/li><li id=\"field_14_21\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><input type=\"hidden\" class=\"gform_hidden region\" id=\"region\" name=\"input_21\"><\/li><li id=\"field_14_22\" 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gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><input type=\"hidden\" class=\"gform_hidden longitude\" id=\"longitude\" name=\"input_31\"><\/li><li id=\"field_14_32\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><input type=\"hidden\" class=\"gform_hidden page_visits\" id=\"page_visits\" name=\"input_32\"><\/li><li id=\"field_14_33\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><input type=\"hidden\" class=\"gform_hidden pages_visited_list\" id=\"pages_visited_list\" name=\"input_33\"><\/li><li id=\"field_14_34\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><div class='ginput_container ginput_container_text'><input name='input_34' id='input_14_34' type='hidden' class='gform_hidden'  aria-invalid=\"false\" value='' \/><\/div><\/li><li id=\"field_14_35\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><input type=\"hidden\" class=\"gform_hidden pages_visited_list\" id=\"pages_visited_list\" name=\"input_35\"><\/li><li id=\"field_14_36\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><input type=\"hidden\" class=\"gform_hidden device\" id=\"device\" name=\"input_36\"><\/li><li id=\"field_14_37\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gform_hidden 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      observer.observe( document.body, {                attributes: true,                childList: false,                subtree: true,                attributeFilter: [ 'style', 'class' ],            });        } else {            triggerPostRender();        }    } );} ); \n\/* ]]> *\/\n<\/script>\n\t<\/div>\n\t<\/span><\/p>\n<h2>What is Customer Review Management?<\/h2>\n<p><img decoding=\"async\" class=\"wp-image-865 aligncenter\" src=\"http:\/\/www.netreputation.com\/wp-content\/uploads\/shutterstock_1065063443-1024x683.png\" alt=\"A laptop with five-star online reviews.\" width=\"804\" height=\"536\" srcset=\"https:\/\/www.netreputation.com\/wp-content\/uploads\/\/shutterstock_1065063443.png 1024w, https:\/\/www.netreputation.com\/wp-content\/uploads\/\/shutterstock_1065063443-300x200.png 300w, https:\/\/www.netreputation.com\/wp-content\/uploads\/\/shutterstock_1065063443-768x512.png 768w\" sizes=\"(max-width: 804px) 100vw, 804px\" \/><\/p>\n<p>Customers will leave online reviews whether or not you know about it, and they don&#8217;t need your permission to share their experience with your brand. This is why it&#8217;s in your best interest to keep tabs on your online reputation and the conversation circulating about your business.<\/p>\n<p>While you can&#8217;t change what people say about your business in personal, one-on-one discussions, you can take action on online reviews and customer feedback on public platforms.<\/p>\n<p>It&#8217;s imperative to stay proactive when it comes to review and reputation management. Don&#8217;t wait until\u00a0<em>after<\/em> something happens to take action.<\/p>\n<p><strong>You can take control of your online reputation, whether you\u2019re working on your personal reputation or your professional digital presence. Call us at <a class=\"cta_phone\" href=\"tel:8444613632\">844-461-3632<\/a> for more information.<\/strong><\/p>\n<h3>Adding an Online Reviews Section to Your Site<\/h3>\n<p><img decoding=\"async\" class=\"alignnone wp-image-3102\" src=\"http:\/\/www.netreputation.com\/wp-content\/uploads\/reputation-management-tips-reviews.png\" alt=\"reputation management tips reviews\" width=\"804\" height=\"413\" srcset=\"https:\/\/www.netreputation.com\/wp-content\/uploads\/\/reputation-management-tips-reviews.png 1000w, https:\/\/www.netreputation.com\/wp-content\/uploads\/\/reputation-management-tips-reviews-300x154.png 300w, https:\/\/www.netreputation.com\/wp-content\/uploads\/\/reputation-management-tips-reviews-768x395.png 768w\" sizes=\"(max-width: 804px) 100vw, 804px\" \/><\/p>\n<p>Customer review segments on websites are becoming more and more popular. Having a customer feedback area on your brand website provides your clients with a space to assess your product or service. It also shows them that their opinions matter to you.<\/p>\n<p>When it comes to where to place the customer feedback section, you may not want it prominently displayed on the home page of your site. While you want to show off positive reviews, negative reviews are bound to occur, too. The last thing you want is to make the wrong first impression when someone visits your site.<\/p>\n<p>Instead, place the online reviews section on a dedicated page that you link to from your site&#8217;s menu. You can always take stellar online reviews and place them on the homepage as testimonials and social proof for your business.<\/p>\n<h3>What Happens If I Receive Negative Feedback?<\/h3>\n<p><img decoding=\"async\" class=\"alignnone wp-image-3452\" src=\"http:\/\/www.netreputation.com\/wp-content\/uploads\/negative-review-thumbs-down.jpg\" alt=\"negative review thumbs down\" width=\"805\" height=\"533\" srcset=\"https:\/\/www.netreputation.com\/wp-content\/uploads\/\/negative-review-thumbs-down.jpg 1000w, https:\/\/www.netreputation.com\/wp-content\/uploads\/\/negative-review-thumbs-down-300x199.jpg 300w, https:\/\/www.netreputation.com\/wp-content\/uploads\/\/negative-review-thumbs-down-768x508.jpg 768w\" sizes=\"(max-width: 805px) 100vw, 805px\" \/><\/p>\n<p>Always remember that negative comments and <a href=\"\/negative-review-online\/\" target=\"_blank\" rel=\"noopener\">bad customer reviews<\/a> are bound to appear online, even if the review portal is right on your business website. This is a normal part of running a business. The best thing to do is remain positive, attempt to resolve the issue, and work to generate more positive reviews in the future.<\/p>\n<p>It&#8217;s simply not possible to please everyone all the time. And unfortunately, most people are more likely to leave a negative review about a poor experience than they are to leave positive feedback about a great experience.<\/p>\n<p>Most of the time, customers want their voices heard when something negative happens, as they want the brand to make it right. There&#8217;s less of a reason to leave great feedback when everything goes smoothly.<\/p>\n<p><strong>All is not lost when it comes to negative business reviews.<\/strong> You can actually use them to your benefit. By listening to customer complaints, you may be able to identify recurring issues that many other customers are facing, whether or not they&#8217;re posting about them online.<\/p>\n<p>On the same note, positive testimonials on your website, Google reviews, Facebook, and other platforms give you the chance to spread the word and show your audience how happy your customer base is.<\/p>\n<h3>Take the Feedback Seriously<\/h3>\n<p><img decoding=\"async\" class=\"alignnone wp-image-3500\" src=\"http:\/\/www.netreputation.com\/wp-content\/uploads\/reputation-management-man-looking-at-star-reviews.jpg\" alt=\"reputation management - man looking at star reviews\" width=\"801\" height=\"534\" srcset=\"https:\/\/www.netreputation.com\/wp-content\/uploads\/\/reputation-management-man-looking-at-star-reviews.jpg 1000w, https:\/\/www.netreputation.com\/wp-content\/uploads\/\/reputation-management-man-looking-at-star-reviews-300x200.jpg 300w, https:\/\/www.netreputation.com\/wp-content\/uploads\/\/reputation-management-man-looking-at-star-reviews-768x512.jpg 768w, https:\/\/www.netreputation.com\/wp-content\/uploads\/\/reputation-management-man-looking-at-star-reviews-272x182.jpg 272w\" sizes=\"(max-width: 801px) 100vw, 801px\" \/><\/p>\n<p>It&#8217;s vital that you listen to what&#8217;s being said about your brand. This allows you to proactively and efficiently run your business and handle reputation management.<\/p>\n<p>When you read a negative customer review, you&#8217;ll have a chance to respond and do a little damage control. Even if you receive irrational criticism, be sure to respond with professionalism and do not berate, belittle, or be impolite to the client.<\/p>\n<p>Bear in mind that anything and everything you do online has an impact on your reputation and your personal character since you are your own brand.<\/p>\n<p>Customer reviews online, both solicited (review areas on your site, for example) and unsolicited (discussions happening on <a href=\"https:\/\/www.netreputation.com\/social-media\/\" target=\"_blank\" rel=\"noopener\">social networking websites<\/a> and in business forums), offer feedback for business owners in regard to how their business is being experienced and observed by its core audience.<\/p>\n<p>While responding to negative customer reviews online is not always fun, it shows the rest of your audience that you care about what others have to say about you.<\/p>\n<h2>Expert Tips for Proactive Customer Review Management<\/h2>\n<h3><img decoding=\"async\" class=\"aligncenter size-full wp-image-4404\" src=\"https:\/\/www.netreputation.com\/wp-content\/uploads\/Customer-Review-Management-2.jpg\" alt=\"Customer Review Management\" width=\"1000\" height=\"300\" srcset=\"https:\/\/www.netreputation.com\/wp-content\/uploads\/\/Customer-Review-Management-2.jpg 1000w, https:\/\/www.netreputation.com\/wp-content\/uploads\/\/Customer-Review-Management-2-300x90.jpg 300w, https:\/\/www.netreputation.com\/wp-content\/uploads\/\/Customer-Review-Management-2-768x230.jpg 768w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/h3>\n<p>Nowadays, it seems like everybody is a critic. It&#8217;s becoming harder and harder to sift through a large number of online reviews on popular sites like Google and Tripadvisor. As a business owner, though, you should fully embrace the concept of customer review management.<\/p>\n<p>Businesses that rely on their geographic location for their success are especially impacted by reviews. <a href=\"https:\/\/www.brightlocal.com\/research\/local-consumer-review-survey\/\" target=\"_blank\" rel=\"noopener\">BrightLocal found<\/a> that <span style=\"font-weight: 400;\">91% of consumers say their overall perception of big brands is impacted by reviews of local branches. Plus, 36% of consumers use two review sites when researching local businesses, and 41% use at least three sites<\/span><\/p>\n<p><span style=\"font-weight: 400;\">When those reviews were posted matter, too. The \u201csort by newest\u201d feature on Google reviews is the most useful, according to 47% of consumers.<\/span><\/p>\n<p>If you have a location-based business, online reviews can be your lifeline. Handle them with care, not rash judgment.<\/p>\n<p>Yes, it can be stressful as you work to increase your positive star ratings. However, this process is a marathon, not a sprint.<\/p>\n<p>By ensuring that your employees are delivering nothing but the best customer service, you&#8217;ll have to expend less effort to encourage positive reviews over time. Why? Because they&#8217;ll begin to roll in on their own.<\/p>\n<p>It works the other way too, though. If your brand or customer support team leaves something to be desired, negative feedback and poor online reviews will start to flow in at a rapid pace.<\/p>\n<h3><strong>Strategies for Professional Customer Review Management<\/strong><\/h3>\n<p><img decoding=\"async\" class=\"alignnone wp-image-10031\" src=\"http:\/\/www.netreputation.com\/wp-content\/uploads\/customer_reviews-2-1024x683.jpg\" alt=\"A computer displaying an overview of a company's online review portfolio.\" width=\"727\" height=\"485\" \/><\/p>\n<p>We&#8217;re going to jump into these in more detail, but to get the ball rolling, here are must-have elements for your review management strategy:<\/p>\n<p>1.\u00a0 Stop taking customer remarks personally. It&#8217;s not about you \u2014 it&#8217;s about them.<\/p>\n<p>2. Online review curation is a long-term strategy. Don&#8217;t ignore reviews now <em>or<\/em> later.<\/p>\n<p>3. Make sure to write thoughtful, personalized review responses, and always keep it professional.<\/p>\n<p>4. Ensure that key support team members are notified whenever new online reviews are posted. This way, they can manage reviews in real-time (or as quickly as possible).<\/p>\n<p>5. Employ third-party online <a href=\"https:\/\/www.netreputation.com\/\" target=\"_blank\" rel=\"noopener\">reputation management companies<\/a> to assist with review management.<\/p>\n<p><strong>At NetReputation, we work with individuals and businesses to help them build and take control of their online reputation. Give us a call at <a class=\"cta_phone\" href=\"tel:8444613632\">844-461-3632<\/a> to learn more.<\/strong><\/p>\n<h4>Welcome Customer Feedback<\/h4>\n<p><img decoding=\"async\" class=\"alignnone wp-image-10124\" src=\"http:\/\/www.netreputation.com\/wp-content\/uploads\/customer_ratings-1024x683.jpg\" alt=\"A person holding a phone and looking at a screen for a review site.\" width=\"797\" height=\"532\" srcset=\"https:\/\/www.netreputation.com\/wp-content\/uploads\/\/customer_ratings-1024x683.jpg 1024w, https:\/\/www.netreputation.com\/wp-content\/uploads\/\/customer_ratings-300x200.jpg 300w, https:\/\/www.netreputation.com\/wp-content\/uploads\/\/customer_ratings-768x512.jpg 768w, https:\/\/www.netreputation.com\/wp-content\/uploads\/\/customer_ratings-272x182.jpg 272w, https:\/\/www.netreputation.com\/wp-content\/uploads\/\/customer_ratings.jpg 1254w\" sizes=\"(max-width: 797px) 100vw, 797px\" \/><\/p>\n<p>Monitor review sites using <a href=\"https:\/\/www.netreputation.com\/google-alerts-how-to\/\">Google Alerts<\/a>, which is absolutely free. You can also work alongside a reputation management agency to track all mentions of your business on the internet. Here at <a href=\"https:\/\/www.netreputation.com\/business-reputation\/\">NetReputation<\/a>, we issue monthly reports, position and ranking updates, 24\/7 customer support, and much more.<\/p>\n<h4>Always Work to Generate More Reviews<\/h4>\n<p><img decoding=\"async\" class=\"alignnone wp-image-10228\" src=\"http:\/\/www.netreputation.com\/wp-content\/uploads\/customer_reviews-3-1024x618.jpg\" alt=\"Positive customer reviews on an iPhone.\" width=\"802\" height=\"484\" srcset=\"https:\/\/www.netreputation.com\/wp-content\/uploads\/\/customer_reviews-3-1024x618.jpg 1024w, https:\/\/www.netreputation.com\/wp-content\/uploads\/\/customer_reviews-3-300x181.jpg 300w, https:\/\/www.netreputation.com\/wp-content\/uploads\/\/customer_reviews-3-768x463.jpg 768w, https:\/\/www.netreputation.com\/wp-content\/uploads\/\/customer_reviews-3.jpg 1318w\" sizes=\"(max-width: 802px) 100vw, 802px\" \/><\/p>\n<p>Most satisfied clients will not take the opportunity to post a review if you don&#8217;t expressly ask them to. Make it simple by automatically emailing customers after they make a purchase and asking them to leave a review.\u00a0This simple strategy can dramatically boost the\u00a0number of favorable reviews you generate.<\/p>\n<h4>Improve Your Overall Online Reputation<\/h4>\n<p><img decoding=\"async\" class=\"alignnone wp-image-17064\" src=\"http:\/\/www.netreputation.com\/wp-content\/uploads\/reputationscoremeter_75.jpeg\" alt=\"An image of a gauge labeled &quot;Reputation Score,&quot; similar to a speedometer. The gauge is divided into three color-coded sections: green for &quot;Low,&quot; yellow for &quot;Moderate,&quot; and red for &quot;High.&quot; The needle is pointing towards the red section, indicating a high reputation score.\" width=\"784\" height=\"496\" srcset=\"https:\/\/www.netreputation.com\/wp-content\/uploads\/reputationscoremeter_75.jpeg 800w, https:\/\/www.netreputation.com\/wp-content\/uploads\/reputationscoremeter_75-300x190.jpeg 300w, https:\/\/www.netreputation.com\/wp-content\/uploads\/reputationscoremeter_75-768x486.jpeg 768w\" sizes=\"(max-width: 784px) 100vw, 784px\" \/><\/p>\n<p>Be certain to display a View Our Reviews button prominently on your site and on social networking pages. This provides a compelling call-to-action for clients to read and write reviews. To begin, create a new web page that lists your testimonials. Make sure they will be updated automatically via an RSS feed from review sites \u2014 this way, you won&#8217;t have to add them manually.<\/p>\n<h4>Respond to Customer Reviews (Good and Bad)<\/h4>\n<p><img decoding=\"async\" class=\"alignnone wp-image-14303\" src=\"http:\/\/www.netreputation.com\/wp-content\/uploads\/positive_google_review.jpg\" alt=\"A person in a car leaving an online review for a business.\" width=\"780\" height=\"335\" srcset=\"https:\/\/www.netreputation.com\/wp-content\/uploads\/\/positive_google_review.jpg 1000w, https:\/\/www.netreputation.com\/wp-content\/uploads\/\/positive_google_review-300x129.jpg 300w, https:\/\/www.netreputation.com\/wp-content\/uploads\/\/positive_google_review-768x329.jpg 768w\" sizes=\"(max-width: 780px) 100vw, 780px\" \/><\/p>\n<p>Create a policy for responding to <a href=\"\/negative-review-online\/\" target=\"_blank\" rel=\"noopener\">adverse customer reviews<\/a>, and designate an individual to serve as the spokesperson in these circumstances. Every time a negative review arises, have that team member react in a timely manner. Here are a few tips for how to respond to an upset customer:<\/p>\n<ul>\n<li><strong>Take the conversation offline.<\/strong> Using their contact information, which is likely in your database, get the conversation started by leaving them a personalized message.<\/li>\n<li><strong>Acknowledge their dissatisfaction.<\/strong> Whether or not you agree with their feedback, review management involves making the customer feel heard.<\/li>\n<li><strong>Explain how you want to solve the problem.<\/strong> For example, you can give them a refund and allow them to keep the product, or you can offer a discount code on their next purchase.<\/li>\n<li><strong>Reply publicly to the original review.<\/strong> Let the reviewer and the public know that you&#8217;re taking steps to remedy the situation.<\/li>\n<\/ul>\n<p>The food service industry is a good example of how to appease unhappy customers. Oftentimes, restaurants will not charge guests if they&#8217;re unhappy with their experience. This type of financial loss is expected from time to time, and it&#8217;s a way to safeguard their business&#8217;s reputation. Losing money on a meal here and there isn&#8217;t nearly as problematic as losing that customer for good.<\/p>\n<p>While you should always deal with negative feedback proactively, it&#8217;s also important to reply to positive reviews. Keep these statistics in mind: <span style=\"font-weight: 400;\">88% of consumers would use a business that replies to all reviews, both positive and negative, while only 47% would use a business that doesn\u2019t respond to its reviews.<\/span><\/p>\n<h2>Customer Review Management Software for Businesses<\/h2>\n<p><img decoding=\"async\" class=\"alignnone size-large wp-image-17405\" src=\"http:\/\/www.netreputation.com\/wp-content\/uploads\/AdobeStock_630226950-1024x683.jpeg\" alt=\"An illustration of a computer screen with files and software on it.\" width=\"1024\" height=\"683\" srcset=\"https:\/\/www.netreputation.com\/wp-content\/uploads\/AdobeStock_630226950-1024x683.jpeg 1024w, https:\/\/www.netreputation.com\/wp-content\/uploads\/AdobeStock_630226950-300x200.jpeg 300w, https:\/\/www.netreputation.com\/wp-content\/uploads\/AdobeStock_630226950-768x512.jpeg 768w, https:\/\/www.netreputation.com\/wp-content\/uploads\/AdobeStock_630226950-1536x1024.jpeg 1536w, https:\/\/www.netreputation.com\/wp-content\/uploads\/AdobeStock_630226950-2048x1365.jpeg 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<p>By using customer review software, you can streamline the process of generating and managing online reviews. Common features of review management software include:<\/p>\n<ul>\n<li><strong>Collection of Online Reviews:\u00a0<\/strong>Customers are automatically contacted and asked to leave reviews through email, SMS or website calls-to-action.<\/li>\n<li><strong>Multi-Platform Integration:\u00a0<\/strong>You can gather reviews from various sources online, including Facebook and Google reviews, your own website&#8217;s feedback page, and more.<\/li>\n<li><strong>Response Management:\u00a0<\/strong>This software lets business owners and customer service teams quickly respond instead of having to go to each review site separately.<\/li>\n<li><strong>Review Display:\u00a0<\/strong>You can have recent positive reviews showcased on your website, social media profiles, and other marketing materials.<\/li>\n<li><strong>Review Management:\u00a0<\/strong>Customer feedback is organized in one easy-to-use dashboard for managing online reviews.<\/li>\n<li><strong>Sentiment Analysis:\u00a0<\/strong>Many programs to manage reviews have AI-powered analysis to identify the overall sentiment of your brand and identify trends.<\/li>\n<\/ul>\n<p>Customer <a href=\"https:\/\/www.netreputation.com\/5-star-review-management-strategy\/\" target=\"_blank\" rel=\"noopener\" data-wpil-monitor-id=\"358\">review management software<\/a> empowers small business owners to stay engaged with their clients and customers through regular communication.<\/p>\n<h2>Final Thoughts: Review and Reputation Management<\/h2>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-15268\" src=\"http:\/\/www.netreputation.com\/wp-content\/uploads\/rm1020.jpeg\" alt=\"A person using a laptop with the word reputation written on it, seeking guidance from reputation management consultants.\" width=\"700\" height=\"467\" srcset=\"https:\/\/www.netreputation.com\/wp-content\/uploads\/\/rm1020.jpeg 700w, https:\/\/www.netreputation.com\/wp-content\/uploads\/\/rm1020-300x200.jpeg 300w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><\/p>\n<p>Your reputation and professional reputation management are crucial to having your company recognized and trusted online.<\/p>\n<p>Moreover, Google reviews can have a serious impact on your business page ranking. The more positive reviews your business has, the easier it will be to find your business when searching online. That can make a big impact \u2014 DataReportal found that, a<span style=\"font-weight: 400;\">ccording to <a href=\"https:\/\/datareportal.com\/reports\/digital-2022-global-overview-report\" target=\"_blank\" rel=\"noopener\">more than 45% of internet users<\/a>, one of the main reasons for going online is to research products and brands.<\/span><\/p>\n<p>Additionally, when searching for a local business, Google reviews are displayed along with the rest of the business information.<\/p>\n<p><span style=\"font-weight: 400;\">At NetReputation, we provide a broad range of services to individuals and businesses who want to create, grow or repair their digital reputation. Whether you\u2019re prioritizing your personal or professional online reputation, our solutions and team of experts can help.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Our ORM services include content removal, review management, branding, content creation and more. It\u2019s time to take back control of how people perceive you online so you can attract the opportunities you deserve.<\/span><\/p>\n<p><strong>We offer ORM solutions for individuals as well as businesses. Get started today with a free consultation with one of our experts. Call us at <a class=\"cta_phone\" href=\"tel:8444613632\">844-461-3632<\/a> or fill out the contact form below.<\/strong><\/p>\n<p><span style=\"font-weight: 400;\">\t\t\n\t<!-- form -->\n\t<div class=\"netRepForm 888888\">\n\t\t<h3 style=\"margin: 0 0 20px;color:#37935C;text-align:center;\">Request a Free Consultation<\/h3>\t\n\n\t\n                <div class='gf_browser_unknown gform_wrapper gform_legacy_markup_wrapper gform-theme--no-framework contact_gform_wrapper post_gform_wrapper' data-form-theme='legacy' data-form-index='0' id='gform_wrapper_15' ><form method='post' enctype='multipart\/form-data' target='gform_ajax_frame_15' id='gform_15' class='contact_gform post_gform' action='\/wp-json\/wp\/v2\/posts\/4397' data-formid='15' novalidate>\t\t\t\t\t<div style=\"display: none !important;\" class=\"akismet-fields-container gf_invisible\" data-prefix=\"ak_\">\n\t\t\t\t\t\t<label>&#916;<textarea name=\"ak_hp_textarea\" cols=\"45\" rows=\"8\" maxlength=\"100\"><\/textarea><\/label>\n\t\t\t\t\t\t<input type=\"hidden\" id=\"ak_js_2\" name=\"ak_js\" value=\"103\" \/>\n\t\t\t\t\t\t<script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\ndocument.getElementById( \"ak_js_2\" ).setAttribute( \"value\", ( new Date() ).getTime() );\n\/* ]]> *\/\n<\/script>\n\n\t\t\t\t\t<\/div>\n                        <div class='gform-body gform_body'><ul id='gform_fields_15' class='gform_fields top_label form_sublabel_below description_below validation_below'><li id=\"field_15_48\" class=\"gfield gfield--type-honeypot gform_validation_container field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_15_48'>Phone<\/label><div class='ginput_container'><input name='input_48' id='input_15_48' type='text' value='' autocomplete='new-password'\/><\/div><div class='gfield_description' id='gfield_description_15_48'>This field is for validation purposes and should be left unchanged.<\/div><\/li><li id=\"field_15_40\" class=\"gfield gfield--type-name gfield--input-type-name gfield--width-full gfield_contains_required field_sublabel_hidden_label gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible gname_wrap\"  data-field-class=\"gname_wrap\" ><label class='gfield_label gform-field-label gfield_label_before_complex' >Name<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_complex ginput_container ginput_container--name no_prefix has_first_name no_middle_name has_last_name no_suffix gf_name_has_2 ginput_container_name gform-grid-row' id='input_15_40'>\n                            \n                            <span id='input_15_40_3_container' class='name_first gform-grid-col gform-grid-col--size-auto' >\n                                                    <input type='text' name='input_40.3' id='input_15_40_3' value=''   aria-required='true'   placeholder='First Name*'  \/>\n                                                    <label for='input_15_40_3' class='gform-field-label gform-field-label--type-sub hidden_sub_label screen-reader-text'>First Name<\/label>\n                                                <\/span>\n                            \n                            <span id='input_15_40_6_container' class='name_last gform-grid-col gform-grid-col--size-auto' >\n                                                    <input type='text' name='input_40.6' id='input_15_40_6' value=''   aria-required='true'   placeholder='Last Name*'  \/>\n                                                    <label for='input_15_40_6' class='gform-field-label gform-field-label--type-sub hidden_sub_label screen-reader-text'>Last Name<\/label>\n                                                <\/span>\n                            \n                        <\/div><\/li><li id=\"field_15_4\" class=\"gfield gfield--type-email gfield--input-type-email gfield--width-full gf_left_half gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_15_4'>Email<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_email'>\n                            <input name='input_4' id='input_15_4' type='email' value='' class='medium'   placeholder='Email Address*' aria-required=\"true\" aria-invalid=\"false\"  \/>\n                        <\/div><\/li><li id=\"field_15_3\" class=\"gfield gfield--type-phone gfield--input-type-phone gf_right_half gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_15_3'>Phone<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_phone'><input name='input_3' id='input_15_3' type='tel' value='' class='medium'  placeholder='Phone Number*' aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/li><li id=\"field_15_5\" class=\"gfield gfield--type-textarea gfield--input-type-textarea aqua-textarea field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_15_5'>Message<\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_5' id='input_15_5' class='textarea medium'    placeholder='Message'  aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/li><li id=\"field_15_41\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gfield--width-full gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><div class='ginput_container ginput_container_text'><input name='input_41' id='input_15_41' type='hidden' class='gform_hidden'  aria-invalid=\"false\" value='' \/><\/div><\/li><li id=\"field_15_42\" class=\"gfield gfield--type-html gfield--input-type-html gfield--width-full concentText gfield_html gfield_html_formatted gfield_no_follows_desc field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  >By Submitting you agree to our <b><a target=\"_blank\" href=\"https:\/\/www.netreputation.com\/terms-of-service\/\">Terms of Service<\/a><\/b> and <b><a target=\"_blank\" href=\"https:\/\/www.netreputation.com\/privacy-policy\/\">Privacy Policy<\/a><\/b><\/li><li id=\"field_15_6\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><input type=\"hidden\" class=\"gform_hidden all_traffic_sources\" id=\"all_traffic_sources\" name=\"input_6\"><\/li><li id=\"field_15_8\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><input type=\"hidden\" class=\"gform_hidden city\" id=\"city\" name=\"input_8\"><\/li><li id=\"field_15_9\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><input type=\"hidden\" class=\"gform_hidden country\" id=\"country\" name=\"input_9\"><\/li><li id=\"field_15_10\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><input type=\"hidden\" class=\"gform_hidden fc_campaign\" id=\"fc_campaign\" name=\"input_10\"><\/li><li id=\"field_15_11\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><input type=\"hidden\" class=\"gform_hidden fc_channel\" id=\"fc_channel\" name=\"input_11\"><\/li><li id=\"field_15_12\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><input type=\"hidden\" class=\"gform_hidden fc_content\" id=\"fc_content\" name=\"input_12\"><\/li><li id=\"field_15_13\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><input type=\"hidden\" class=\"gform_hidden fc_landing\" id=\"fc_landing\" name=\"input_13\"><\/li><li id=\"field_15_14\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><input type=\"hidden\" class=\"gform_hidden fc_medium\" id=\"fc_medium\" name=\"input_14\"><\/li><li id=\"field_15_15\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><input type=\"hidden\" class=\"gform_hidden fc_referrer\" id=\"fc_referrer\" name=\"input_15\"><\/li><li id=\"field_15_16\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><input type=\"hidden\" class=\"gform_hidden fc_source\" id=\"fc_source\" name=\"input_16\"><\/li><li id=\"field_15_17\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><input type=\"hidden\" class=\"gform_hidden fc_term\" id=\"fc_term\" name=\"input_17\"><\/li><li id=\"field_15_18\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><input type=\"hidden\" class=\"gform_hidden GA_Client_ID\" id=\"GA_Client_ID\" name=\"input_18\"><\/li><li id=\"field_15_19\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><input type=\"hidden\" class=\"gform_hidden gclid\" id=\"gclid\" name=\"input_19\"><\/li><li id=\"field_15_20\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><input type=\"hidden\" class=\"gform_hidden ip_address\" id=\"ip_address\" name=\"input_20\"><\/li><li id=\"field_15_21\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><input type=\"hidden\" class=\"gform_hidden region\" id=\"region\" name=\"input_21\"><\/li><li id=\"field_15_22\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><input type=\"hidden\" class=\"gform_hidden lc_campaign\" id=\"lc_campaign\" name=\"input_22\"><\/li><li id=\"field_15_23\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><input type=\"hidden\" class=\"gform_hidden lc_channel\" id=\"lc_channel\" name=\"input_23\"><\/li><li id=\"field_15_24\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><input type=\"hidden\" class=\"gform_hidden lc_content\" id=\"lc_content\" name=\"input_24\"><\/li><li id=\"field_15_28\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gfield--width-full gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><input type=\"hidden\" class=\"gform_hidden lc_landing\" id=\"lc_landing\" name=\"input_28\"><\/li><li id=\"field_15_27\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gfield--width-full gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><input type=\"hidden\" class=\"gform_hidden lc_medium\" id=\"lc_medium\" name=\"input_27\"><\/li><li id=\"field_15_25\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><input type=\"hidden\" class=\"gform_hidden lc_referrer\" id=\"lc_referrer\" name=\"input_25\"><\/li><li id=\"field_15_26\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><input type=\"hidden\" class=\"gform_hidden lc_source\" id=\"lc_source\" name=\"input_26\"><\/li><li id=\"field_15_29\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><input type=\"hidden\" class=\"gform_hidden lc_term\" id=\"lc_term\" name=\"input_29\"><\/li><li id=\"field_15_30\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><input type=\"hidden\" class=\"gform_hidden latitude\" id=\"latitude\" name=\"input_30\"><\/li><li id=\"field_15_31\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><input type=\"hidden\" class=\"gform_hidden longitude\" id=\"longitude\" name=\"input_31\"><\/li><li id=\"field_15_32\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><input type=\"hidden\" class=\"gform_hidden page_visits\" id=\"page_visits\" name=\"input_32\"><\/li><li id=\"field_15_33\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><input type=\"hidden\" class=\"gform_hidden pages_visited_list\" id=\"pages_visited_list\" name=\"input_33\"><\/li><li id=\"field_15_34\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><div class='ginput_container ginput_container_text'><input name='input_34' id='input_15_34' type='hidden' class='gform_hidden'  aria-invalid=\"false\" value='' \/><\/div><\/li><li id=\"field_15_35\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><input type=\"hidden\" class=\"gform_hidden pages_visited_list\" id=\"pages_visited_list\" name=\"input_35\"><\/li><li id=\"field_15_36\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><input type=\"hidden\" class=\"gform_hidden device\" id=\"device\" name=\"input_36\"><\/li><li id=\"field_15_37\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><input type=\"hidden\" class=\"gform_hidden time_passed\" id=\"time_passed\" name=\"input_37\"><\/li><li id=\"field_15_38\" class=\"gfield gfield--type-hidden 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*\/\n<\/script>\n\t<\/div>\n\t<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>This article offers tips and strategies for effective customer review management to improve your online reputation.<br \/>\nRunning a business comes with many challenges. 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